AI voice agents that resolve customer support calls — without a hold queue
Customers call, speak naturally, and get resolved. No menus, no waiting, no repeating themselves. AI agents handle tier-1 support end-to-end and escalate the rest intelligently.
Enterprises automating support calls report 65–80% containment rates and 70% reduction in cost-per-resolution.
- No code required
- Live in under 5 minutes
- SOC 2 + HIPAA compliant
Running production call volume for teams in 130+ countries
- < 500ms latency
- 99.9% uptime SLA
- SOC 2 + HIPAA
The problem
What this page exists to fix.
Customer support by phone is broken at scale. Hold times frustrate customers before a single word is exchanged. IVR trees force callers through menus designed for the company's org chart, not the customer's problem.
And when calls do reach human agents, they spend the first two minutes establishing context the customer already explained to the IVR. The result: high churn, high cost, and exhausted agents spending 70% of their day on predictable, repetitive issues that follow identical patterns every single time. Vociply deploys AI voice agents that answer every call in under a second, understand the customer's issue without menus, resolve the majority of tier-1 interactions autonomously, and transfer the remainder to human agents with complete context.
Not a bot. Not a script. An intelligent voice agent that sounds like your best support representative.
What teams build with Vociply
Account inquiries & self-service
Customers authenticate and access their account — balance, order history, subscription details, usage data — through natural conversation. No hold time, no agent required.
Returns, refunds, and exchanges
Walk customers through return eligibility, generate return labels, and process refunds within policy — end-to-end. Every decision logged with full audit trail.
Tier-1 troubleshooting
Guided troubleshooting flows drawn from your knowledge base. The agent diagnoses common issues, walks through resolution steps, and escalates if the problem requires deeper investigation.
Billing inquiries & disputes
Answer billing questions, explain charges, process payment updates, and initiate dispute workflows — all within the call, integrated with your billing system.
Intelligent escalation to human agents
When a call exceeds AI capability — emotional escalation, complex disputes, legal language — the agent transfers with a structured summary. Human agents never start from zero.
Proactive outbound support
Reach customers before they call you. Outbound AI calls for outage notifications, delivery delays, service updates, and satisfaction follow-ups — at scale, without agent capacity constraints.
Under the hood
Knowledge base-powered resolution
Vociply agents draw from your product documentation, support policies, and SOPs in real time. Upload PDFs, connect URLs, or sync your knowledge management system. The agent knows your product as well as your best support rep — and never deviates from approved answers.
Enterprise-grade compliance
Every call is recorded, transcribed, and stored with configurable retention policies. Required disclosures, consent language, and regulatory notices are delivered consistently on every call. Full audit logs for compliance review. SOC 2 Type II, HIPAA, and GDPR compliant.
Support intelligence at 100% coverage
Stop sampling 5% of calls for QA. Vociply analyzes every call automatically — intent, sentiment, resolution status, first-call resolution rate, and escalation patterns. Surface product issues, knowledge gaps, and churn signals your team would otherwise miss.
How Vociply compares
| Feature | Vociply | Chatbot / Live Chat | Vapi / Retell |
|---|---|---|---|
| Channel | Voice (phone call) | Text (web/app) | Voice (phone call) |
| Resolution rate | 65–80% | 30–45% | 50–65% |
| Customer effort | Speak naturally, no menus | Type, navigate, wait for agent | Voice, some friction |
| CRM integration | Native, real-time action | Limited, read-only | Custom integration required |
| Escalation quality | Full call summary to human agent | Transcript handed off | Basic context pass |
| Knowledge base sync | PDF, URL, or API | Manual FAQ entry | Manual setup required |
| Compliance | SOC 2, HIPAA, GDPR, PCI | Varies | Basic |
| Cost model | Per-minute, transparent | Per-seat or per-session | Per-minute + stacked fees |
Getting started
Three steps, in order.
- 01
Create your agent
Name it, choose a voice, and write a system prompt — or start from a template for support, sales, or scheduling.
- 02
Connect your tools
Attach a knowledge base, build the workflow on the canvas, and connect Google Calendar, Slack, or your CRM.
- 03
Assign a number and go live
Link a Twilio or Telnyx number and the agent starts answering. Or upload a list and launch an outbound campaign.
Frequently asked questions
Open one to read the answer.
How does the AI agent access customer account data?
Vociply integrates with your CRM, order management system, and backend databases via REST API. During a call, the agent authenticates the customer, queries your systems for account data, and takes permitted actions — all in real time. Pre-built connectors available for Salesforce, Zendesk, HubSpot, and ServiceNow.
Can it handle complex, multi-issue calls?
Yes. Vociply agents track conversation context across topic shifts. A customer can ask about their order, then pivot to a billing question — the agent handles both sequentially without losing thread. Complex calls requiring human judgment are escalated with full structured context.
How do we customize what the agent knows and how it responds?
Upload your product documentation, support SOPs, and policy documents. Set the agent's tone, escalation thresholds, and permitted actions via the dashboard — no code required. Changes deploy instantly. Role-based access controls govern who can modify agent behavior.
What does escalation look like for the human agent?
When the AI transfers a call, the receiving agent sees a structured summary: caller identity, issue type, sentiment score, what was attempted, and relevant account data pulled from your CRM. Agents pick up mid-conversation, not from scratch. Average handle time on escalated calls drops significantly.
Does the AI support different tones for different brands or products?
Yes. Each Vociply agent has a configurable persona — name, voice, tone, and communication style. Enterprises with multiple brands or product lines can deploy separate agents with distinct identities, all managed from a single platform.
Ready to move past a proof of concept?
Book a 30-minute technical demo with a solutions engineer. No slides — we build your first agent live.
No card required to start. Cancel any time.
Related reading
Other pages that cover the next part of this.