Replace your IVR with AI — resolve 70% more calls on day one
Drop your DTMF menu trees and deploy a voice agent that understands natural language, routes intelligently, and never makes someone press 1 again.
Average IVR resolution rate: 34%. Vociply agents: 70–80%.
- No code required
- Live in under 5 minutes
- SOC 2 + HIPAA compliant
Running production call volume for teams in 130+ countries
- < 500ms latency
- 99.9% uptime SLA
- SOC 2 + HIPAA
The problem
What this page exists to fix.
The average IVR resolves 34% of calls. The rest go to hold queues, agent escalations, and dropped calls. Your customers hate pressing 1.
Your ops team hates maintaining 200-node call trees. And every "update" to the flow takes a week of vendor tickets. Vociply voice agents resolve 70–80% of calls without scripts, trees, or DTMF — because they understand what callers actually mean.
What teams build with Vociply
Multi-level routing without DTMF menus
Callers describe what they need in plain language. The agent routes them to the right department, person, or self-service flow without a single button press.
Intent detection replacing press-1 trees
No more "For billing, press 1. For support, press 2." The agent detects intent from the first sentence and acts on it — including handling ambiguous requests.
Exception handling for edge cases
Account disputes, complaints, multi-issue calls. The agent handles complexity that IVR trees can't branch for, and escalates with full context when needed.
Live agent handoff with full context
When the AI transfers to a human, it passes a summary: who called, what they asked, what was already attempted. No "can you repeat your issue?"
Post-call analytics replacing manual QA
Every call is transcribed, scored, and categorized automatically. Replace 5% sample QA with 100% call analysis. Spot trends your managers miss.
Under the hood
Natural language routing
Vociply uses real-time intent classification to route calls based on what callers say, not what menu option they select. This handles the 40% of callers who typically press 0 to skip IVR entirely.
Zero-maintenance flow updates
Change your agent's behavior by updating a prompt or editing the visual workflow — not by rebuilding a call tree. New product launched? Update the knowledge base. New department? Add a node to the workflow canvas. No vendor tickets. No dev cycles.
Full call intelligence
Every call generates structured data: intent, sentiment, resolution status, and a full transcript. Use Vociply's built-in dashboard to track containment rate, average handle time, and escalation patterns in real time.
How Vociply compares
| Feature | Vociply | Traditional IVR | Vapi |
|---|---|---|---|
| Setup time | < 1 hour | 4–12 weeks | 1–3 days |
| Call resolution rate | 70–80% | ~34% (industry avg) | 50–65% |
| Flow updates | Edit prompt, instant deploy | Vendor tickets, QA cycles | Code changes required |
| Caller experience | Natural conversation | Press 1, press 2, hold | Conversational but latent |
| Escalation context | Full summary passed to agent | Caller repeats everything | Partial context |
| Cost per call | Usage-based, transparent | $3–8 per call (platform + telecom) | $0.15–0.25/min stacked |
| Maintenance | Zero — self-updating | Full-time IVR admin role | Developer required |
| Analytics | 100% call analysis | 5% sample QA | Basic logging |
Getting started
Three steps, in order.
- 01
Create your agent
Name it, choose a voice, and write a system prompt — or start from a template for support, sales, or scheduling.
- 02
Connect your tools
Attach a knowledge base, build the workflow on the canvas, and connect Google Calendar, Slack, or your CRM.
- 03
Assign a number and go live
Link a Twilio or Telnyx number and the agent starts answering. Or upload a list and launch an outbound campaign.
Frequently asked questions
Open one to read the answer.
How long does it take to replace our IVR with Vociply?
Most teams deploy a working replacement in under a day. Create an agent from the dashboard, set up your routing rules in the visual workflow builder, connect your phone number via Twilio or Telnyx, and start taking calls. No vendor migrations, no IT projects.
Can Vociply handle our existing IVR logic?
Yes. Any call flow you can describe in English, Vociply can execute. Multi-level routing, conditional logic, database lookups, appointment booking, payment processing — all handled through natural conversation instead of DTMF trees.
What happens when the AI can't handle a call?
The agent transfers to a live agent with a full context summary — who called, what they asked, and what the AI already tried. Your human agents pick up mid-conversation, not from scratch.
Do we need to rip out our existing phone system?
No. Vociply sits in front of your existing system. Route your main line through Vociply and it handles what it can, escalating the rest to your existing agents and queues.
How does this affect our call center metrics?
Teams replacing IVR with Vociply typically see containment rates jump from 34% to 70–80%, average handle time drop by 40–60%, and first-call resolution improve significantly — because callers get straight to the right outcome.
Ready to move past a proof of concept?
Book a 30-minute technical demo with a solutions engineer. No slides — we build your first agent live.
No card required to start. Cancel any time.
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