HIPAA-compliant AI voice agents for healthcare — stop losing patients to missed calls
AI voice agents that handle scheduling, refills, and triage without violating HIPAA. Live in your EHR by Friday.
Industry estimate: Healthcare practices lose $150K+/year to missed calls and no-shows
- Unanswered calls
- 23%Industry average for medical practices during peak hours
- Annual no-show cost
- $150K+Per-practice estimate based on industry benchmarks
- Staff time on routine calls
- 68%Scheduling, refills, and billing inquiries that follow scripts
Used by healthcare teams processing thousands of patient calls monthly
The problem
What healthcare teams are dealing with.
Your front desk is underwater. Between scheduling, insurance verification, prescription refills, and triage calls, staff are forced to triage their own workload. The result: 23% of inbound patient calls go unanswered (Physicians Practice, industry survey).
Each missed call is a patient who might reschedule — or might not. Meanwhile, no-show rates hover around 18%, costing the average practice $150K+ annually in lost revenue. The fix isn't more headcount.
It's voice AI that handles the 68% of calls that don't require clinical judgment.
How Vociply solves this
The sequence, end to end.
- 01
Answers every call instantly
No hold music, no voicemail. Patients get a live AI agent that understands natural language — not a phone tree. Sub-500ms response time means conversations feel natural.
- 02
Handles scheduling end-to-end
The agent checks provider availability in your EHR, books the appointment, and sends confirmation via SMS. It handles reschedules and cancellations too — reducing no-shows by up to 30%.
- 03
Routes clinical calls to humans
Symptom-based triage logic identifies calls that need a nurse or provider. Non-urgent calls are resolved automatically. Urgent calls are warm-transferred with full context.
- 04
Processes prescription refills
Patients call in, verify identity, and request refills. The agent checks eligibility and sends the request to your pharmacy integration. Fully HIPAA-compliant at every step.
Why healthcare teams choose Vociply
HIPAA-compliant by default
All voice data encrypted at rest and in transit. BAA included. Audit logs for every interaction. We never train on your patient data.
EHR-native integrations
Pre-built connectors for Epic, Athenahealth, Cerner, and DrChrono. Bidirectional sync means the agent reads and writes to your system of record.
Live in days, not months
Most healthcare voice AI projects take 6-12 months. Vociply deploys in under a week because the hard parts — compliance, EHR auth, telephony — are handled for you.
Integrations that matter
The systems this vertical actually runs on.
Epic
FHIR-based scheduling, patient lookup, and chart access
Athenahealth
Appointment booking, insurance verification, and messaging
Cerner (Oracle Health)
Provider availability, patient demographics, and orders
DrChrono
Full scheduling and patient portal integration
Twilio / Telnyx
Bring your own telephony or use Vociply-managed numbers
Surescripts
Prescription routing and pharmacy network access
Compliance and security
Independently audited, not self-declared.
- HIPAA
- BAA Included
- SOC 2 Type II
- HITRUST CSF
- Encrypted at Rest (AES-256)
- Encrypted in Transit (TLS 1.3)
Frequently asked questions
Open one to read the answer.
Is Vociply HIPAA-compliant?
Yes. All data is encrypted at rest (AES-256) and in transit (TLS 1.3). We sign a Business Associate Agreement (BAA) with every healthcare customer. We never use patient data for model training.
Can the AI agent access our EHR?
Yes. We have pre-built integrations for Epic, Athenahealth, Cerner, and DrChrono using FHIR and proprietary APIs. The agent can read provider schedules, book appointments, and look up patient records with proper authorization.
How does the agent handle clinical calls?
The agent uses symptom-based triage logic to classify call urgency. Non-clinical calls (scheduling, billing, refills) are handled automatically. Calls that may require clinical judgment are warm-transferred to a nurse or provider with full call context.
What happens if a patient speaks another language?
Vociply supports 30+ languages natively. The agent detects the patient's language automatically and responds accordingly — no separate phone lines needed.
How long does deployment take?
Most healthcare deployments are live within 5-7 business days, including EHR integration, compliance review, and testing. Complex multi-location setups may take 2-3 weeks.
Ready to move past a proof of concept?
Book a 30-minute technical demo with a solutions engineer. No slides — we build your first agent live.
No card required to start. Cancel any time.
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